The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Prepare for guest arrival.
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Prepare reception area for service and check all necessary equipment prior to use. Completed |
Evidence:
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Check and review daily arrival details prior to guest arrival. Completed |
Evidence:
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Allocate rooms according to guest requirements and enterprise policy. Completed |
Evidence:
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Follow up uncertain arrivals or reservations according to enterprise procedures. Completed |
Evidence:
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Compile and distribute accurate arrivals lists to relevant people or departments. Completed |
Evidence:
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Inform colleagues and other departments about special situations or requests in a timely manner. Completed |
Evidence:
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Welcome and register guests.
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Welcome guests warmly and courteously. Completed |
Evidence:
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Confirm details of reservation with guests. Completed |
Evidence:
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Follow enterprise procedures for guests registering with or without reservations, and complete registration within acceptable timeframes and according to enterprise security requirements. Completed |
Evidence:
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Follow correct accounting procedures according to enterprise practices. Completed |
Evidence:
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Explain relevant details clearly to guests, such as room key or electronic card, guest mail, messages and safety deposit facility arrangements. Completed |
Evidence:
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Follow correct enterprise procedures where rooms are not immediately available or overbooking has occurred in order to minimise guest inconvenience. Completed |
Evidence:
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Monitor arrivals and check actual arrivals against expected arrivals, reporting deviations according to enterprise procedures. Completed |
Evidence:
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Organise guest departure.
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Review departure lists, checking for accuracy. Completed |
Evidence:
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Seek information on departing guests from other departments in a timely manner to facilitate preparation of account. Completed |
Evidence:
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Generate guest accounts and check for accuracy. Completed |
Evidence:
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Explain account clearly and courteously to guests, process accounts, and receive and process payments. Completed |
Evidence:
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Recover keys or electronic cards from guests and process correctly. Completed |
Evidence:
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Action guest requests for assistance with departure courteously, or refer requests to the appropriate department for follow up. Completed |
Evidence:
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Process express checkouts according to enterprise procedures where appropriate. Completed |
Evidence:
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Follow correct procedures for group checkout and process accounts according to enterprise procedures. Completed |
Evidence:
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Prepare front office records and reports.
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Prepare and update front office records within designated timelines. Completed |
Evidence:
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Follow correct enterprise policy in regard to room changes, no shows, extensions and early departures. Completed |
Evidence:
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Distribute reports and records to the appropriate departments within designated timelines. Completed |
Evidence:
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Minimise waste of printed materials.
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Minimise use of printed materials and maximise electronic transmission and filing of all documents to reduce waste and negative environmental impacts. Completed |
Evidence:
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